{"slug":"uk-principles-contestability-redress","id":"AIPT-OBL-0076","permanent_url":"https://aipolicytracker.org/id/AIPT-OBL-0076","title":"Provide routes to contest AI outcomes and seek redress","short_title":"Contestability and redress","category":"human_oversight","summary":"Affected people should be able to contest harmful AI decisions or outcomes and obtain redress, through existing complaint routes and regulators.\n","practical_action":"Add an AI-decision challenge route to customer complaint procedures.\n","is_binding":false,"applies_from":null,"section":"Part 3","source_reference":"Principle 5, Part 3","official_source_url":"https://www.gov.uk/government/publications/ai-regulation-a-pro-innovation-approach","review_status":"verified","confidence_level":"high","last_verified_at":"2026-09-26","reviewed_by":"Bhaskar Bhatt","actors":["deployer","public_authority"],"sectors":["cross_sector"],"use_cases":["hiring_and_hr","finance_and_credit","public_services"],"applicability":[{"description":"Organisations whose AI produces decisions or outcomes affecting people.","actors":["deployer","public_authority"],"conditions":null}],"evidence_examples":[{"title":"Contest and redress procedure","description":null,"artifact_type":"document"}],"framework_mappings":[{"framework":"nist_ai_rmf","framework_name":"NIST AI RMF 1.0","reference":"GOVERN 5.1, MANAGE 4.x","note":"Feedback and recourse mechanisms.","confidence_level":"medium","is_original":true}],"controls":[{"slug":"decision-explanation-and-appeal-route","title":"Decision explanation, human review and appeal route","kind":"process","relationship":"satisfies","note":"An AI-decision challenge path within complaint procedures.","confidence_level":"high","url":"https://aipolicytracker.org/controls/decision-explanation-and-appeal-route"}],"url":"https://aipolicytracker.org/obligations/uk-principles-contestability-redress","policy":{"slug":"uk-ai-regulation-white-paper","title":"A pro-innovation approach to AI regulation (white paper and government response)","status":"guidance","jurisdiction":"uk","url":"https://aipolicytracker.org/policies/uk-ai-regulation-white-paper"}}