AI incident #906 ·
Alleged AI-Powered Call Center Breach Exposes Over 10 Million Conversations in the Middle East
What happened
An AI-powered call center platform in the Middle East reportedly experienced a significant data breach, allegedly exposing over 10 million conversations between consumers, operators, and AI agents. Attackers allegedly accessed the platform’s management dashboard, stealing sensitive data, including national ID documents. The breach poses reported risks such as phishing, identity theft, and social engineering attacks. The stolen data was reportedly listed for sale on the dark web.
Only the incident metadata is stored here. The underlying news reports are on the AI Incident Database (CC BY-SA 4.0); use the links above to read them.
News reports (3)
Coverage catalogued by the AI Incident Database. Titles link to the original publisher; the text is not reproduced here.
Who was involved
- Alleged deployer
- Cybercriminals
- Alleged developer
- Unnamed Ai Call Center Platform Provider
- Alleged harmed party
- Privacy, Enterprise Clients, End Users Of Undisclosed Middle Eastern Ai Powered Cloud Call Center Platform
Classification (MIT AI Risk Repository taxonomy)
- Risk domain
- Privacy & Security
- Risk subdomain
- 2.1 Compromise of privacy by obtaining, leaking or correctly inferring sensitive information
- Causal entity
- Human
- Intent
- Intentional
- Timing
- Post-deployment
- Harm level
- —
- Sectors
- —
- Countries
- —
Risk entries describing this failure mode
Entries from the MIT AI Risk Repository coded to subdomain 2.1.
- Risks to privacy
"General- purpose AI models or systems can ‘leak’ information about individuals whose data was used in training. For future models trained on sensitive personal data like health or financial data, this may lead to partic...
- Risks to privacy
"General- purpose AI systems can cause or contribute to violations of user privacy. Violations can occur inadvertently during the training or usage of AI systems, for example through unauthorised processing of personal d...
- Privacy Leakage
"Privacy Leakage means the generated content includes sensitive personal information"
- Private Training Data
"As recent LLMs continue to incorporate licensed, created, and publicly available data sources in their corpora, the potential to mix private data in the training corpora is significantly increased. The misused private d...
- Memorization in LLMs
"Memorization in LLMs refers to the capability to recover the training data with contextual prefixes. According to [88]–[90], given a PII entity x, which is memorized by a model F. Using a prompt p could force the model...
- Association in LLMs
"Association in LLMs refers to the capability to associate various pieces of information related to a person. According to [68], [86], given a pair of PII entities (xi , xj ), which is associated by a model F. Using a pr...
- Privacy Leakage
"The model is trained with personal data in the corpus and unintentionally exposing them during the conversation."
- Privacy and regulation violations
"Some of the broken systems discussed above are also very invasive of people’s privacy, controlling, for instance, the length of someone’s last romantic relationship [51]. More recently, ChatGPT was banned in Italy over...
Incidents in the same risk subdomain
- Meta AI Smart Glasses Reportedly Routed Intimate Imagery to Reviewers at Kenyan Contractor Sama Before Meta Ended Contract
- Grok Reportedly Disclosed Adult Performer Siri Dahl's Legal Name and Birthdate, Allegedly Contributing to Doxxing and Harassment
- NPR Host David Greene Alleged Google's NotebookLM Replicated His Voice Without Consent, Prompting Lawsuit
- Border Patrol Agent Allegedly Claimed Facial Recognition Identified Minneapolis ICE Observer and Global Entry Was Reportedly Revoked Three Days Later
- Perplexity AI Reportedly Accused in Federal Lawsuit of Purported Copyright Infringement and False Attribution of Chicago Tribune Content
- Secret Desires AI Platform Reportedly Exposed Nearly Two Million Sensitive Images in Cloud Storage Leak
Other incidents involving Cybercriminals
- Threat Actor Reportedly Used Hermes AI Agent for Unattended Post-Compromise Activity in Thailand's Ministry of Finance Network
- Purportedly AI-Powered KT Platform Reportedly Used in Forced Scamming Operation Involving Trafficked Worker in Myanmar
- Man in Egypt Reportedly Convicted of Using AI-Fabricated Sexual Content to Blackmail Relative
- Threat Actor Reportedly Used LLM Agent to Exfiltrate Internal Database After Compromising marimo Python Notebook
- Georgia Retired Couple Reportedly Lost Nearly $800,000 in Cryptocurrency Scam Using Purported AI-Generated 'Ghost Site'
- Purported Face‑Swap Technology Reportedly Used to Circumvent Financial Platform's Facial Recognition Security in Nanjing, China