AI incident #1510 ·
Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts
What happened
Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.
Only the incident metadata is stored here. The underlying news reports are on the AI Incident Database (CC BY-SA 4.0); use the links above to read them.
News reports (2)
Coverage catalogued by the AI Incident Database. Titles link to the original publisher; the text is not reproduced here.
Who was involved
- Alleged deployer
- Meta, Instagram, Hackers
- Alleged developer
- Meta, Large Language Model Developers, Chatbot Developers
- Alleged harmed party
- Sephora, Privacy, Meta Users, John F. Bentivegna, Jane Manchun Wong, Instagram Users, Barack Obama White House Instagram Account, Barack Obama
Classification (MIT AI Risk Repository taxonomy)
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