MIT AI Risk Repository · Risk Sub-Category · 17.05.01
Anthropomorphising systems can lead to overreliance or unsafe use
Category: Human-Computer Interaction Harms
Description
"...humans interacting with conversational agents may come to think of these agents as human-like. Anthropomorphising LMs may inflate users’ estimates of the conversational agent’s competencies...As a result, they may place undue confidence, trust, or expectations in these agents...This can result in different risks of harm, for example when human users rely on conversational agents in domains where this may cause knock-on harms, such as requesting psychotherapy...Anthropomorphisation may amplify risks of users yielding effective control by coming to trust conversational agents “blindly”. Wher
From Ethical and social risks of harm from language models (Weidinger2021), as extracted by the MIT AI Risk Repository (CC BY 4.0).
Classification
- Subdomain
- 5.1 Overreliance and unsafe use
- Causal entity
- Human
- Intent
- Unintentional
- Timing
- Post-deployment
Subdomain definition: Users anthropomorphizing, trusting, or relying on AI systems, leading to emotional or material dependence and inappropriate relationships with or expectations of AI systems. Trust can be exploited by malicious actors (e.g., to harvest personal information or enable manipulation), or result in harm from inappropriate use of AI in critical situations (e.g., medical emergency). Overreliance on AI systems can compromise autonomy and weaken social ties.
Real-world incidents in this subdomain
- Lawsuit Alleged ChatGPT (GPT-4o) Encouraged Colorado Man's Suicide After Prolonged 'AI Companion' Chats
- Large-Scale Mental Health Crises Allegedly Associated with ChatGPT Interactions
- Google Gemini Reportedly Reinforced Delusions, Allegedly Contributing to Florida User's Near-Harm Episode and Suicide
- Family Reportedly Discovers ChatGPT Logs Detailing Suicidal Ideation Prior to Daughter's Death
- Purported AI Monitoring Software Reportedly Flags Unsent Joke Threat, Leading to Arizona Student Suspension
- ChatGPT Allegedly Reinforced Delusions Before Greenwich, Connecticut Murder-Suicide
How other frameworks describe this risk
Other entries from Weidinger2021
- Discrimination, Exclusion and Toxicity
- Social stereotypes and unfair discrmination
- Social stereotypes and unfair discrmination
- Exclusionary norms
- Exclusionary norms
- Exclusionary norms
- Exclusionary norms
- Toxic language
- Lower performance for some languages and social groups
- Lower performance for some languages and social groups
- Information Hazards
- Compromising privacy by leaking private infiormation