Artificial Intelligence Policy Tracker

AI incident ·

ChatGPT Reportedly Gave Incorrect Mount Misen Ropeway Hours, Leaving Couple Stranded After Hike in Japan

3 news reports Snapshot 7 Sep 2026
On this page 6 sections

In brief

An AI system built by Openai, Large Language Model Developers and 1 other and deployed by Travelers, Tourists and 5 others allegedly harmed Travelers, Tourists and 5 others.

Risk domain
Not classified
Occurred
Coverage
3 reportsJul 2025

What happened

Dana Yao and her husband, Robert, reportedly used ChatGPT to plan a sunset hike on Mount Misen in Japan. ChatGPT allegedly told them the last ropeway departed at 5:30 PM, but the service had already closed when they reached the summit, leaving them stranded.

Laws on record for this risk area

No instrument on record yet covers this risk area where it happened. See the open queue.

Matched from the record's risk category and country to the instruments in effect recorded here: a law listed covers the area, which is not a finding that it applies to this incident. A reviewer can correct the match in the repository (data/external/incident_overrides.yaml).

News reports (1)

Titles link to the original publisher; report text is not reproduced here.

Who was involved

Alleged harmed party
Travelers, Tourists, Epistemic Integrity, Dana Yao'S Husband Robert, Dana Yao, Chatgpt Users, Chatbot Users

Classification (MIT AI Risk Repository taxonomy)

Risk domain
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Risk subdomain
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Causal entity
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Intent
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Timing
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Harm level
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Sectors
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Countries
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Source record: incident #1635 on the AI Incident Database · all 3 reports