AI incident ·
Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts
On this page 6 sections
In brief
An AI system built by Meta, Large Language Model Developers and 1 other and deployed by Meta, Instagram and 1 other allegedly harmed Sephora, Privacy and 6 others.
- Risk domain
- Not classified
- Occurred
- Coverage
- 2 reports
What happened
Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.
Laws on record for this risk area
No instrument on record yet covers this risk area where it happened. See the open queue.
Matched from the record's risk category and country to the instruments in effect recorded here: a law listed covers the area, which is not a finding that it applies to this incident. A reviewer can correct the match in the repository (data/external/incident_overrides.yaml).
News reports (2)
Titles link to the original publisher; report text is not reproduced here.
Who was involved
- Alleged deployer
- Meta, Instagram, Hackers
- Alleged developer
- Meta, Large Language Model Developers, Chatbot Developers
- Alleged harmed party
- Sephora, Privacy, Meta Users, John F. Bentivegna, Jane Manchun Wong, Instagram Users, Barack Obama White House Instagram Account, Barack Obama
Classification (MIT AI Risk Repository taxonomy)
- Risk domain
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- Risk subdomain
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- Causal entity
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- Intent
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- Timing
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- Harm level
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- Sectors
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- Countries
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Source record: incident #1510 on the AI Incident Database · all 2 reports