Providers must take corrective action and inform the supply chain about non-conforming high-risk AI

Practical action

Add a non-conformity and recall procedure for AI products with a supply-chain notification list and an authority-notification step.

Who does it apply to?

Providers of high-risk AI systems already on the market or in service.

Actors

Provider / developer

Sectors

Cross-sector / all sectors

Use cases

AI in hiring and employmentAI in finance, credit and insuranceSafety-critical and infrastructure

Applies from: 2 December 2027

Which controls meet this duty?

Satisfies: the control, operated properly, does the work the duty asks for. Supports: it contributes but the duty needs more. Each control page lists every other duty it serves, so work done once can be counted once.

• satisfiesProcessIncident coordinator · continuous
  AI incident management and regulatory reporting

  Serves 14 recorded duties · evidence: AI incident response playbook, AI incident record, Incident report to an authority

  Investigation, corrective action and notification of authorities and the supply chain.

• supportsProcessRelease manager · at launch and on material change
  Model release and change-management gate

  Serves 5 recorded duties · evidence: Release or change approval record, Release and change-classification procedure

  Withdrawal, disabling and re-release pass through the gate.

Templates that cover this duty

Generated from the records. Free · no account · links emailed to your work address. This duty is cited in each file with its source reference and a link back here.

• EU AI Act Role and Risk Classifier

  Checklist · XLSX · v4

• AI Incident Response Playbook and Log

  Procedure · DOCX and XLSX · v3

• EU AI Act Article 50 Transparency Kit

  Kit · DOCX and XLSX · v44

• ISO/IEC 42001 Gap Assessment and Statement of Applicability

  Assessment · XLSX · v3

All 9 templates that cover it →

What evidence would a reviewer expect?

Framework mappings

Original editorial crosswalks. They cite clause numbers only and reproduce no standard text; confidence reflects how direct the mapping is.

See every European Union duty mapped this way →

Frequently asked questions

Cite this record

AIPolicyTracker (2026). “Providers must take corrective action and inform the supply chain about non-conforming high-risk AI (EU AI Act)” [AIPT-OBL-0026, verified 26 September 2026]. https://aipolicytracker.org/id/AIPT-OBL-0026 (accessed 8 November 2026). Data licensed CC BY 4.0.

Permanent id AIPT-OBL-0026: it never changes or gets reused, and its address keeps working if this page moves.

Cite the official text alongside it: Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence, Official Journal of the European Union, https://eur-lex.europa.eu/eli/reg/2024/1689/oj.

@misc{aipolicytracker2026_providersmusttakecorrect,
  author       = {{AIPolicyTracker}},
  title        = {{Providers must take corrective action and inform the supply chain about non-conforming high-risk AI (EU AI Act)}},
  year         = {2026},
  howpublished = {\url{https://aipolicytracker.org/obligations/eu-ai-act-art-20-corrective-actions-and-information}},
  url          = {https://aipolicytracker.org/obligations/eu-ai-act-art-20-corrective-actions-and-information},
  urldate      = {2026-11-08},
  note         = {Data licensed CC BY 4.0. Accessed 8 November 2026}
}

Change history

Similar obligations in other instruments

• Report serious incidents to market surveillance authorities — EU AI Act, European Union
• Providers of systemic-risk GPAI models must track and report serious incidents to the AI Office — EU AI Act, European Union
• Report critical safety incidents to the Office of Emergency Services — California SB 53, California (United States)
• Implement reasonable security safeguards and notify breaches — India DPDP Act, India
• Developers must notify the Attorney General and deployers of discovered algorithmic discrimination — Colorado AI Act, Colorado (United States)
• Deployers must notify the Attorney General of discovered algorithmic discrimination — Colorado AI Act, Colorado (United States)